Career Details

Technical Writer II:  April 2022 - October 2024

• Manage enterprise document libraries and access to company IP

• Author new engineering/manufacturing and workforce development documents with collaborating Subject Matter Experts:

  • Standard Operating Procedures

  • Business Processes

  • Equipment Maintenance

  • Equipment Operation

  • Specifications

  • Work Instructions

  • SharePoint Online Documentation

• Maintain effective document reviews of 1600+ engineering documents and 600+ workforce development documents

  • Update or archive documents per SME provided reviews

• Own and manage Jira workflow project for TSE's workforce development group

• Identified and established learning objectives and success criteria based on Idaho Core Standards and Common Core Standards

• Created learning assessments based on classroom learning objectives and success criteria, as well as Idaho Core Standards and Common Core Standards

• Co-created and facilitated ninth-grade ELA curriculum development and alignment

• Created curriculum documentation and layout template for department

• Implemented positive classroom management to create safe learning environment

• Maintained regular communication with parents regarding student progress

• Created technical documentation of business processes of agency services department

• Created technical documentation of software processes via BPMN

• Created technical documentation and proposal of agency services software rework

• Created technical documentation of agency services SOPs

• Managed product owner responsibilities of Floodpro software on agency services side

• Created user stories for new epics and features as well as bug fixes

• Managed and prioritized agency services backlog (bugs and new features)

• Facilitated conversation between the business and external stakeholders, setting expectations, timelines for completion of projects, and provide in-progress status updates to appropriate stakeholders. 

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Submit-for-Rate Operations Specialist - Jun 2014 - Dec 2015

• Assess and risk rate flood insurance risks specific to buildings located in Special Flood Hazard Areas.  Specialized in rating “out-of-compliance” buildings (residential and commercial) by FEMA under the NFIP. 

• Responsible for assisting and instructing insurance agents to verify compliance with complex NFIP flood insurance rules and regulations on behalf of insured clients.